At Houng Ltd, we want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Returns

• You may request a return within 30 of receiving your item.

• To be eligible, your item must be unused, in the same condition that you received it, and in the original packaging.

• Certain products (such as perishable goods, personal care items, custom or digital products) may not be eligible for returns.

2. Refunds

• Once we receive your returned item, we will inspect it and notify you about the status of your refund.

• If approved, a refund will be issued to your original payment method within [30 days].

• Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective product).

3. Exchanges

• We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us.

4. Shipping for Returns

• Customers are responsible for paying return shipping costs unless the item arrived damaged, defective, or incorrect.

• Please use a trackable shipping service for your return.

5. Contact Us

For any questions about returns or refunds, contact us